Stand Together

  • Helpdesk Agent

    Job Post Information* : Posted Date 1 month ago(9/16/2019 3:46 PM)
    ID (external)
    2019-4224
    Job Locations
    US-VA-Arlington
  • Overview

    Lifesaver, hero—this is how your customers and teammates describe you. You are the first line of defense for users, closing tickets more quickly than they arrive. When someone is in need of technical support, who are they going to call? You, of course.

    We are looking for a First Response Agent to join our IT Help Desk team that can translate technical knowledge into action. Join us and help lead our organization through our next phase of growth and impact. 

     

     

    Your Responsibilities Include

    • Answering customer support calls and in-person support requests
    • Acting as a liaison providing critical client base support to internal staff members
    • Processing tickets via Zendesk to ensure satisfaction of end users
    • Diagnosing technical needs and developing an understanding of root issues
    • Collaborating with others on the internal service teams to execute service requests
    • Escalating unresolved issues to the appropriate technical support partners
    • Sharing knowledge and proactively identifying the needs of the organization 

     

    Knowledge and Skills You Bring to the Organization

    • 1-3 years of professional experience 
    • Basic understanding of Active Directory, hardware, and operating systems
    • Knowledge in installing and supporting Microsoft Office products, particularly O365
    • Experience imaging computer or mobile devices
    • Strong organizational, time management, and communication skills
    • Experience delivering quality customer service
    • Strong critical thinking skills
    • Ability to adapt quickly and respond in a fast-paced changing work environment
    • Ability to work in a team environment to standardize and improve processes
    • Experience sharing knowledge within a team environment
    • Energetic and displays the ability to go above and beyond normal day-to-day expectations as situation arise

     

    Standout Candidates May Also Bring

    • BA in CS or MIS, MCP, or MCDST certification

     

    About Us

     

     

    We are excited to announce that our philanthropic community will now be known as Stand Together – a name that defines who we are, what we do, and why. It’s also a call to action: we invite anyone who shares our optimism for the future to stand together to help every person rise.

     

    We work with: Nonprofit leaders at over 100 community-based groups. Over 700 of the country’s most effective business leaders and philanthropists. Over 1,000 professors at 350 universities. Tens of thousands of K-12 teachers. And millions of grassroots activists in 35 states. We’ve united to move toward a society where people succeed by helping others, so that everyone has the opportunity to realize their extraordinary potential.

     

     

    Our Values

     

    Working at Stand Together is different from many other organizations. We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 

     

    We believe that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. That’s why we’re proud to be an equal opportunity employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity. We welcome all qualified applicants regardless of color, race, religion, religious creed, sex, gender or gender identity, gender expression, sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions), military and veteran status, genetic information, marital or familial status, political affiliation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. 

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