Stand Together

  • Tech Support Lead

    ID (external)
    2019-4370
    Category
    Engineering and IT
    Location
    US-VA-Arlington
  • Overview

    Do you find fulfillment in helping others grow and improve? We are looking for a peer mentor and Tech Lead to join our IT Help Desk team that can help build and mentor our team to be the world class help desk team we are striving to be. Join us and provide your technical expertise to help our organization through our next phase of growth and impact.  

     

     

    Your Responsibilities Include

    • Acting as the senior escalation point for tickets before escalating to our infrastructure and security teams 
    • Performing quality assurance auditing and coaching on ticket documentation and resolution 
    • Serving as a knowledge documentation coach and problem management manager 
    • Acting as a project SME to liaise between project teams and equip the help desk team to support new products 
    • Partnering with service line leaders to keeping up to date on industry trends and changes 
    • Sharing knowledge and proactively identifying the needs of the organization 

     

    Knowledge and Skills You Bring to the Organization

    • 5+ years of professional IT experience
    • Extensive understanding of Active Directory, hardware, and operating systems 
    • Extensive knowledgeof installing and supporting Microsoft Office products, particularly O365 
    • Experience imaging computer or mobile devices 
    • Strong organizational, time management, and communication skills 
    • Experience delivering quality customer service 
    • Strong critical thinking skills 
    • Ability to adapt quickly and respond in a fast-paced, changing work environment 
    • Ability to work in a team environment to standardize and improve processes  
    • Experience sharing knowledge within a team environment 
    • High emotional intelligence and can mentor people at different levels of experience 

     

    Standout Candidates May Also Bring

    • BA in CS or MIS 

     

    About Us

     

     

    Stand Together helps social entrepreneurs supercharge their efforts to help people improve their lives. We connect them with passionate partners and the resources necessary to make a greater difference. 

     

    Through our philanthropic community, we tackle some of the nation's biggest challenges so that every person has the opportunity to realize their extraordinary potential.

     

    Stand Together partners with people from diverse perspectives and backgrounds—including people in education, business, community non-profits, and public policy—to accomplish more together than any of us could on our own.

     

    Our Values

     

    Working at Stand Together is different from many other organizations. We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 

     

    We believe that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. That’s why we’re proud to be an equal opportunity employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity. We welcome all qualified applicants regardless of color, race, religion, religious creed, sex, gender or gender identity, gender expression, sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions), military and veteran status, genetic information, marital or familial status, political affiliation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. 

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