Stand Together

Executive Deskside Support Specialist

ID (external)
2020-4437
Category
Engineering and IT
Location
US-VA-Arlington

Overview

Stand Together is seeking an Executive Deskside Support Specialist to provide dedicated support to our Chairman and Executive Team. Through customer focus, thoughtful interactions, resourcefulness, and a proactive approach, you will enhance value by removing roadblocks for roles that have a high strategic impact in advancing Stand Together's vision of social change. 

 

The ideal candidate is passionate about problem resolution and has a strong technical understanding of systems. In some cases, this role may require extended availability outside of regular business hours. However,  Stand Together values your time and has flexibility that ensures work-life balance.

 

Your Responsibilities Include

  • Coordinate with various internal IT teams and vendors to assist with the installation, configuration, troubleshooting, repair, and testing of equipment including Mac and PC computer issues, mobile phones, printers, and other peripherals 
  • Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive
  • Develop close business relationships and demonstrate expert-level ability to inspire trust and become the “go to“ person for all the Executive's technology needs  
  • Provide Technical A/V support for Executive boardroom meetings and office meetings 
  • Investigate possible technical issues and proactively provide preventative maintenance 
  • Maintain on-going communication with customers while exercising independent judgment and providing alternative solutions 
  • Answer, evaluate, and prioritize incidents from incoming phone, voicemail, email, walk-ups, and ticketing system requests for assistance from Executives experiencing problems with hardware, software, networking, and other computer-related technologies 
  • Document all customer requests within our ticketing system   
  • Testing and Initiating meetings through conferencing equipment such as Microsoft Teams and other modern technologies and ensuring audio/video quality 

  • Keep extensive documentation and checklists for knowledge purposes and a seamless transition for backup  
  • Enhance the technology experience of the Executives by showing them how to best leverage technology tools to deliver productivity and efficiency benefits 
  • Maintain confidentiality in supporting and improving Executive-level needs 
     

Knowledge and Skills You Bring to the Organization

  • 3+ years of technical experience including experiencing suporting MACs
  • Excellent communication skills, both written and verbal 
  • Accountability in resolving issues and ensuring satisfaction 
  • Proactively attentive to ensure there are no issues or to resolve issues quickly 
  • Ability to work independently and use judgement 
  • High emotional intelligence 
  • Comfort and the ability to act thoughtfully and decisively in high pressure situations 
  • Ability to pivot quickly to respond to emergencies 

 

Standout Candidates May Also Bring

  • 2+ years of experience supporting Executives 

 

About Us

 

 

Stand Together helps social entrepreneurs supercharge their efforts to help people improve their lives. We connect them with passionate partners and the resources necessary to make a greater difference. 

 

Through our philanthropic community, we tackle some of the nation's biggest challenges so that every person has the opportunity to realize their extraordinary potential.

 

Stand Together partners with people from diverse perspectives and backgrounds—including people in education, business, community non-profits, and public policy—to accomplish more together than any of us could on our own.

 

Our Values

 

Working at Stand Together is different from many other organizations. We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 

 

We believe that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. That’s why we’re proud to be an equal opportunity employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity. We welcome all qualified applicants regardless of color, race, religion, religious creed, sex, gender or gender identity, gender expression, sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions), military and veteran status, genetic information, marital or familial status, political affiliation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. 

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